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D-Link Australia & New Zealand Support Resources
Warranty / RMA Procedure
Warranty Procedure In 3 Easy Steps

D-Link RMA Department
T: 1300 766 868 (option3)
E: RMA@dlink.com.au
6-10 Talavera Road, North Ryde, NSW 2113, Australia


D-Link Authorised NZ Service Centre
T: 0800 900 900
E: RMA@dlink.co.nz
Address will be provided on the RMA/DOA Form



To determine whether your product is still under warranty please click on the button below:



FAQ

1) When will the new warranty terms become effective?
For all products purchased post-1 Sep 2013, the new warranty terms will apply. For those products purchased before 1 Sep 2013, the existing warranty terms will remain. The D-Link website's warranty tool will be updated to reflect this.

2) Can customer get new-for-old replacement on all D-Link products purchased before 1 Sep 2013?
For consumer products that are less than 2 years old, new-for-old replacement will apply if it is still under warranty. This is also subject to stock availability and store's policy for end customers. D-Link will continue to support our resellers and distribution partners in providing better service to our customers.

3) Is power adapters included as part of the new warranty term?
Internal fan and power supplies are part of product's warranty. External power supplies have a 1 year warranty period.

4) I am an end user, where can I service my D-Link products?
The end user will generally prefer to return their product back to their place of purchase. However, they also have the option to contact D-Link RMA department directly. D-Link can service the product or replace the product. D-Link does not provide a refund to end users under any circumstances. If the model is discontinued but still under warranty, D-Link will replace it with an equivalent product. Please refer to http://support.dlink.com.au/warranty_policy.asp for further details.

5) I am an reseller, where can I service my D-Link products?
The reseller will generally prefer to go back to the distribution partner. However, they also have the option to contact D-Link RMA department directly. D-Link can replace or repair reseller returns. D-Link does not provide a refund to resellers under any circumstances. If the model is discontinued but still under warranty, D-Link will replace it with an equivalent product. Please refer to http://support.dlink.com.au/warranty_policy.asp for further details.

6) What happens to all the existing packaging with existing warranty terms printed on them?
All existing packaging will be updated as new stocks arrive into the country via a 'running change'.

7) Where can I find more information online?
The updated warranty section on D-Link's website can be found at http://support.dlink.com.au/warranty.asp . It has been updated as of 1st Sep 2013.



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